Purgean 100% committed to providing our customers with the highest quality seeds, are packaged and shipped to each of our customers.
If a wrong product is delivered, or order by any chance happens to be incomplete then it has to be informed to us with images within 7 days after delivery. We will initiate a refund or send the replacement product accordingly.
· Return time frames are validated against the date the ordered items were received. A specific time frame by product type is indicated in the chart above.
· Replacement orders depend on inventory availability during the current season. Products that are out of stock will be refunded back to the customer.
How To Return Online Order:
If you are dissatisfied with products purchased online or through our catalog, you may return these products by mail to the following address:
Purgean
Attn: Customer Service Returns
308, 3rd Floor, Upasana Tower, Shubhas Marg, MI Rd, Jaipur, 302001When mailing back return items, please include the following information inside your return package:
· Your Full Name/Address/Order #
· A copy of your Packing Slip (Please indicate on your invoice what items were returned)
Your contact phone # or email address (for questions)
You may return your order back to us via USPS or by UPS; however, we recommend getting a delivery confirmation or tracking number for your shipment as we are not responsible for lost returns.
Returns by mail generally take 7-14 days to be processed & refunded. Once a return is processed, a refund will be processed back to the original payment method used OR a refund check will be issued.
Items Purchased at a Local Retailer-How to Return:
If you are unsatisfied with purgean seed packets
For more information, or if have any queries
contact us
Phone: 0141 236 8243
Mobile: +91-94140 42283
Email: puregenejaipur@yahoo.com